buy seating group venue faq account

    Frequently Asked Questions

    What if I have a change of address?

    
If you have an address change, please submit it in writing to the SIU Athletics Ticket Office. Changes can only be made by the person(s) named on the account. Be sure to include your name both the new and old address, phone numbers, and email addresses. You may also change your address online using your SIU Athletics account manager.

    Who needs a ticket for admission into a game?

    
For all events children 2 and under will be allowed in for free. Everyone else will need a ticket for admission into a game.

    When will my season tickets be mailed out?


    Season tickets will be mailed approximately 2 to 3 weeks prior to the start of the season. Single game tickets will be mailed no later than 7 days prior to the game.

    I bought individual tickets to an SIU Athletic event and I'm waiting for them to be mailed to me. When should I expect them?

    
Tickets are typically mailed out 7-10 days prior to that particular event. If tickets are not ordered within that 7-10 day time frame, the tickets will be held in the office for "will-call". If you have ordered tickets for more than one event at the same time, you may not receive the tickets for both events at the same time in the mail. Typically, each event has its own separate mailing. If you have any concerns regarding your order, contact the SIU Ticket Office at 877-725-8547or 618-453-2000.

    What credit cards may I use to pay for my tickets?

    
Visa, MasterCard, Discover and American Express are accepted for internet, phone, and window ticket transactions.

    Why are there processing fees for purchasing tickets?

    
Fees that patrons pay when purchasing season or single game tickets are used to assist the Athletics Department in the processing of ticket orders and online services. Fees help defray the cost of ticket delivery, online processing, credit card processing, phone charges, and printing. Currently the Athletics Department tries to cover approximately 50 percent of these costs through per-ticket fees and order charges.

    What happens if my tickets are lost, stolen, forgotten or destroyed?

    
If your tickets are lost, forgotten or destroyed, the Season Ticket Holder whose name is on account may request duplicate tickets for free. If tickets are stolen, please provide a police report and tickets will be duplicated at no charge. Please note that any duplicated ticket issued will supersede the original for seating in the venue. Those using original tickets when duplicates have been issued will be questioned and escorted to the exit.

    When and where is Will Call open?

    Football: The "Will Call" window opens at 8:00 am for all games; the Will Call window is located at the south ticket booths of Saluki Stadium. Picture identification is required to pick up your tickets.
    Men's Basketball - Women's Basketball: The "Will Call" window opens 3 hours before the start of the home event and is located at the outside ticket windows of SIU Arena. Picture identification is required to pick up your tickets.
    Softball: The "Will Call" window opens 1 hour before the start of the home event and is located at the Ticket Booth at Charlotte West Stadium. Picture identification is required to pick up your tickets.
    Volleyball: The "Will Call" window opens 1 hour before the start of the home event and is located at the Ticket Booth at Davies Gym. Picture identification is required to pick up your tickets.